Shipping & Returns Policy
From our hands to your home, we take great care to ensure you receive exactly what you ordered, and as quickly as possible. Items normally ship anywhere from the day of purchase to 10 days (unless specifically noted Ex: pre-orders). If you need your order quicker please call us to discuss expedited shipping choices. All orders and pre-orders are charged at the time you place your order which holds your place in line for the back order.
Purchased an item you would like to return? No Problem. Just contact us via phone, email, or online chat and let us know you would like to process a return. We value your business and have simplified our return policy for your convenience, just follow the instructions below, and of course if you have any questions or concerns we are available via phone, email, and online chat.
1) Request return authorization via phone, email, or online chat within 14 days after you receive your order
2) Ship the authorized new, unopened item(s) to the return address
3) Your PayPal account, credit, or debit card will be refunded immediately upon receipt of your new and unopened return.
All returns may be subject to a 10% restocking fee.
No return on fuels, paints, electrical parts, chargers, batteries, consignment & closeout items.
Coupons cannot be used in combination with other offers.
Customer responsible for shipping charges on returned items.
NO RETURN ON INTERNATIONAL ORDERS
If you would like to return an item purchased in-store, a cash register receipt is required, or otherwise will be subject to the last sale price. Please note, all of the above policies apply. Items must be in new condition, un-opened, and returned within 14 days of original purchase date.
When you will checkout you may be given the choice between UPS or USPS Priority Mail shipping methods depending on the weight and destination of your order.
These shipping methods guarantee a tracking method on your package.
Some small orders will be given the option of First Class Mail which we can not guarantee safe delivery of.
Rocket engines ship USPS Parcel Post only.
Paints, Glues, and other liquids ship UPS only.
Orders ship from New Jersey. Most orders ship within 2 days. Please allow up to 5 days. If you need your order by a specific date please say so in your order comments.
*See shipping map below (which does not include the order processing time)*
Our website does not keep a live inventory. Some items may be a few days away at a warehouse. When you place an order for In-Store Pickup we will call you as soon as your order is ready to pickup.
Credit card customers please be prepared to show the purchasing credit card and your ID when you pickup your order.
No further coupons or discounts can be applied when you pickup your order.
Overnight, 2nd Day, and 3rd Day shipping options are given when you checkout.Remember, this reflects the shipping time, not order processing time.While most orders ship within 2 days, some can take up to 10 days. If you are pressed to get your order by a certain date please put a note in the "comments" section upon checkout or call us. Remember, we're open 7 days a week!
Hobbymasters Inc. ships to select countries via USPS Priority Mail. If you are not given a shipping method option then we do not ship to your country. We do fill out custom tags to the exact order amount. NO RETURNS ON INTERNATIONAL ORDERS.