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Hobbymasters

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Shipping

 

HOBBYMASTERS POLICY

From our hands to your home, we take great care to ensure you receive exactly what you ordered, and as quickly as possible. Items normally ship anywhere from the day of purchase to 10 days (unless specifically noted Ex: pre-orders). If you need your order quicker please call us to discuss expedited shipping choices. All orders and pre-orders are charged at the time you place your order which holds your place in line for the backorder.

 

Return Policy

ONLINE RETURNS

Purchased an item you would like to return? No Problem. Just contact us via phone, email, or online chat and let us know you would like to process a return. We value your business and have simplified our return policy for your convenience, just follow the instructions below, and of course if you have any questions or concerns we are available via phone, email, and online chat. 

1) Request return authorization via phone, email, or online chat within 14 days after you receive your order

2) Ship the authorized new, unopened item(s) to the return address

3) Your PayPal account, credit, or debit card will be refunded immediately upon receipt of your new and unopened return. 

 

As noted on the product pages for the following items; Telescopes, Metal Detectors, and Binoculars are not refundable and issued store credit only.  All returns may be subject to a 10% restocking fee.

Merchandise purchased between NOVEMBER 10th & DECEMBER 23rd will be treated as if purchased on DECEMBER 24th for the purpose of returns. All other normal return policies remain in effect.
 

Special Order Items may be accepted for return at Hobbymasters' discretion only, and may only be returned for store credit. Not responsible for repairs or Special Orders left over 90 days.

No return on fuels, paints, electrical parts, chargers, batteries, consignment & closeout items.

Coupons cannot be used in combination with other offers.

Customer responsible for shipping charges on returned items.

NO RETURN ON INTERNATIONAL ORDERS

In-Store Returns 

If you would like to return an item purchased in-store, a cash register receipt is required, or otherwise will be subject to the last sale price. Please note, all of the above policies apply. Items must be in new condition, un-opened, and returned within 14 days of original purchase date. 

 

 

SHIPPING METHODS
When you will checkout you may be given the choice between UPS or USPS Priority Mail shipping methods depending on the weight and destination of your order.
These shipping methods guarantee a tracking method on your package.
Some small orders will be given the option of First Class Mail which we can not guarantee safe delivery of.

SPECIAL EXCEPTIONS:
Rocket engines ship USPS Parcel Post only.
Paints, Glues, and other liquids ship UPS only. Airsoft & Paintball guns ship UPS Ground ADULT SIGNATURE REQUIRED.
We will amend your order's shipping method if you have one of these items on your order.

SHIPPING TIMES
Orders ship from New Jersey. Most orders ship within 2 days. Please allow up to 5 days. If you need your order by a specific date please say so in your order comments.
See shipping map below (which does not include the order processing time).

IN-STORE PICKUP
Our website does not keep a live inventory. Some items may be a few days away at a warehouse. When you place an order for In-Store Pickup we will call you as soon as your order is ready to pickup.

Credit card customers please be prepared to show the purchasing credit card and your ID when you pickup your order.

No further coupons or discounts can be applied when you pickup your order.

EXPRESS SHIPPING
Overnight, 2nd Day, and 3rd Day shipping options are given when you checkout.Remember, this reflects the shipping time, not order processing time.While most orders ship within 2 days, some can take up to 10 days. If you are pressed to get your order by a certain date please put a note in the "comments" section upon checkout or call us. Remember, we're open 7 days a week!

INTERNATIONAL CUSTOMERS
Hobbymasters Inc. ships to select countries via USPS Priority Mail. If you are not given a shipping method option then we do not ship to your country. We do fill out custom tags to the exact order amount. NO RETURNS ON INTERNATIONAL ORDERS.

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UPS SHIPPING TIME DOES NOT INCLUDE ORDER PROCESSING TIME.