- Return Policy
From our hands to your home, we take great care to ensure you receive exactly what you ordered, and as quickly as possible. Items normally ship anywhere from the day of purchase to 10 days (unless specifically noted Ex: pre-orders). If you need your order quicker please call us to discuss expedited shipping choices. All orders and pre-orders are charged at the time you place your order which holds your place in line for the backorder.
Purchased an item you would like to return? No Problem. Just contact us via phone, email, or online chat and let us know you would like to process a return. We value your business and have simplified our return policy for your convenience, just follow the instructions below, and of course if you have any questions or concerns we are available via phone, email, and online chat.
1) Request return authorization via phone, email, or online chat within 14 days after you receive your order
2) Ship the authorized new, unopened item(s) to the return address
3) Your PayPal account, credit, or debit card will be refunded immediately upon receipt of your new and unopened return.
As noted on the product pages for the following items; Telescopes, Metal Detectors, and Binoculars are not refundable and issued store credit only. All returns may be subject to a 10% restocking fee.
Special Order Items may be accepted for return at Hobbymasters' discretion only, and may only be returned for store credit. Not responsible for repairs or Special Orders left over 90 days.
No return on fuels, paints, electrical parts, chargers, batteries, consignment & closeout items.
Coupons cannot be used in combination with other offers.
Customer responsible for shipping charges on returned items.
NO RETURN ON INTERNATIONAL ORDERS
If you would like to return an item purchased in-store, a cash register receipt is required, or otherwise will be subject to the last sale price. Please note, all of the above policies apply. Items must be in new condition, un-opened, and returned within 14 days of original purchase date.